Refund policy
We have a 14 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns & Exchanges
All sales are final on digital products. For physical jewelry orders, we accept returns within 14 days of delivery.
To be eligible for a return, items must be unworn, undamaged, and in original packaging.
Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Once your return is received and inspected, a refund will be issued to your original payment method within 5–7 business days.
We do not cover return shipping costs. If you choose to use a Shopify-generated return label, the cost will be deducted from your refund.
You can always contact us for any return question at thecoloradocreamcompany@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thecoloradocreamcompany@gmail.com.
Return & Refund Policy
Thank you for shopping with us! We take great pride in the quality and craftsmanship of our jewelry. If you are not completely satisfied with your purchase, we're here to help.
Eligibility
We accept returns within 14 days of the delivery date. To be eligible for a return, items must meet the following conditions:
- Unworn and undamaged
- In original condition with all tags attached
- Returned in original packaging
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Earrings (for hygiene reasons)
- Resale,Sale or discounted items
- Gift cards
- Items showing signs of wear, damage, or alteration
Store Credit
All approved returns will be issued as **store credit only**. We do not offer cash refunds. Store credit:
- Is valid for 12 months from the date of issue
- Can be used on any item in our store
- Will be sent to you via email once your return is processed
How to Request a Return
1. Email us at thecoloradocreamcompany@gmail.com within 14 days of receiving your order
2. Include your order number and reason for return
3. We will review your request and respond within 2 business days
4. If approved, you will receive return instructions and a return address
5. Ship the item back using a tracked shipping method at your own cost
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Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item and packaging
We will resolve the issue promptly at no additional cost to you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Processing Time
Once we receive your return, please allow 3–5 business days for inspection and processing. You will receive an email confirmation with your store credit code once approved.
Contact Us
Have a question? We're happy to help.
Email:thecoloradocreamcompany@gmail.com
www.coloradocreamcompany.com
*This policy was last updated: June 2026*